Call us!

You might not have noticed, but at the end of April we added a toll-free phone number to the Student LoanDown blog: 1-877-412-5321.

In the age of social networking and Twitter Click here to learn about third-party website links — which, BTW, Wells Fargo is using Click here to learn about third-party website links — why would we include something as archaic as a phone number? After all, I’m the first to admit that I generally go out of my way to avoid making a phone call. If it’s something I can solve by looking up the answer online or sending an email, that’s the route for me.

Our new toll-free phone number: Call us! (Click for larger image in a new window)But education financing can be complicated, frustrating, and even a bit emotional. And when you’re trying to figure out how much to borrow for school — or if you should even borrow at all — sometimes it can help to talk things through with a real, live person. Our student loan specialists are here to help.

Of course, you can continue to comment on posts, or send us emails, or use our Ask the Expert tool. You have options!

Later this year we’re going to give ourselves a bit of a facelift, and we’re planning on adding some additional features, too. If you have suggestions for what you’d like to see, please send ‘em our way!

This entry was posted in Preparing, Reader questions, Social networking, Student loans, Wells Fargo Bank. Bookmark the permalink.

37 Responses to Call us!

  1. jason w. says:

    I applied for a private student loan which says it was disbursed. I called but they couldn’t tell me if I would recieve it on the disbursement date or if it was being mailed out on that day. My question is how long does it usually take to receive the disbursement if its being sent directly to the borrower.

    • Staci Schiller says:

      jason—Did you apply for your private student loan with Wells Fargo? If so, you can email us through the Ask the Expert tool, and we can check on the status of your disbursement.

      For a Wells Fargo non-certified private student loan (which is the only type of loan we offer where the funds are sent directly to the borrower), checks are mailed and typically take 7-10 days to arrive.

  2. Anonymous says:

    What does it mean when I get a letter saying my student loan has been deactivated.

    • Staci Schiller says:

      Anonymous, I have not heard of a student loan being deactivated. However, some lenders have ceased participating in the student loan program, so it’s possible that your lender has been deactivated.

      I’d suggest that you check with your school’s financial aid office for more information. If your lender is Wells Fargo, please email us through the Ask the Expert tool and we can look into your situation.

      Hope that helps!

  3. Tiff says:

    I submitted my student loan with a co signer. How ling does it usually take to know if you are approved or not?

    • Barbara Raus says:

      Hi Tiff – Did you submit an application online? If you didn’t receive an instant credit decision online, you should’ve received a phone call from our fulfillment team within 24-48 hours (two business days) after you applied. You also should have received a letter.

  4. Sarah says:

    I am trying to find a way to finance my pre-requisite courses into medical school. I have found a school where I can take distance ed. courses and still continue to work full time while I complete them. The only problem is that as a non-degree seeking student I do not qualify for federal financial aid. If I am not matriculating into a degree program and I am only taking 1-2 courses at a time to fulfill pre-requisites, do I have an option as far as student loans go? Any help would be greatly appreciated because the last thing that I want to do is use a credit card to finance several thousand dollars in classes :(

    • Barbara Raus says:

      Sarah – For most student loans there is a requirement that the student is seeking a degree or certificate. Have you checked with your school about your options? They may be able to recommend a loan or offer alternatives like a tuition payment plan.

  5. john says:

    I applied for the connection loan with my co-signer, who has very good credit and 50+ years of stable work history. The email I received said, “joint cosigner required.” Does that mean Im going to need two cosigners or is it just saying that my original cosigner has to sign for me to get the loan?

    • Caroline Hanson Caroline says:

      John – yes, that means you do require a second cosigner. Without any more information on your account, that’s all I can tell you. If you have questions about the reason, please contact a student loan representative at 1-800-658-3567.

  6. Derek says:

    I just checked my student loan status. It has been approved and scheduled to be disbursed today. The disbursement status says “extracted.” What does this mean?

    • Nancy says:

      Good show for checking the status of your loan Derek! Your school uses a disbursement process that includes a Central Disbursing Agent or CDA. So basically when you see the word extracted, it simply means that your funds have been sent from our office to the CDA. Your funds are not considered disbursed until your school has received them. I hope this helps!

  7. Chanel says:

    My wells Fargo collegiate student loan was approved in April for disbursement in August. Since then I’ve been paranoid about the loan, and have a question. School is very important to me , and I want to know after a loan has been approved for disbursement can Wells Fargo turn around and take it back ? As in can they refuse to disburse the money ? I’m really scared of this scenario happening , being that its my first time applying for a bank student loan . And is there anything else they require me to do before the disbursement ? Although when I check the status of my loan they say nothing else is required . Help ?

    • Nancy says:

      Hello Chanel! We can certainly understand your concerns and would like to address these with you. Can you please contact us at 1-800-658-3567or shoot us an email at and click “Contact Us”. From there, we can certainly review your application and discuss this further with you. Thanks, we look forward to hearing from you!

  8. victoria says:

    Hi, my brother did the parent plus loan through wells fargo for me and it says disbursement date aug 25 and I was wondering if it will be sent to him since he is the borrower or to my school?

  9. Alex says:

    For a student private loan for parents: why is disbursement date the day the funds are actually due to the school? If it takes 7-10 business days to recieve the check (and then the bank has to process deposit)…the school payment is now past due.

    Would it not have made more sense to disburse the check at least 10 days before the funds were due to the university?

  10. Nancy Rosas says:


    I recently applied for a private student loan with a consigner. We went to a local branch and signed some paper work. Apparently the loan is in the final stages; it needs school certification? How long does it take for the school to certify the loan? Also, is the money disbursed to the school or to me?


  11. Sam says:

    Hi, I was accepted for a student loan through Wells Fargo through UCSB. I got an email saying funds had been disbursed (on the 11th) but how are they supposed to come? By check or to my student account like the rest of my loans? I’m kinda stressing a bit because all fees are due by the 17th. Thanks.

  12. william says:

    I have applied for a 15,000 student loan, my loan has been approved and 10,769.00 has been approved for disbursement. what will happen with the remaining ammount? I need a little bit of the money to pay for a new computer and other school related supplies, I would like the rest to be applied to my school?

    who will get these additional funds?

  13. Kris says:

    I just applied for a Wells Fargo Collegiate Loan, needing a co-signer. I need money to pay for an internship requirement, and I’d like to do it by the end of the month. How long does it generally take for these loans to be approved, then sent to the borrower/college attending?

  14. Julie says:

    My husband is starting grad school, and due to the fact that we are a family of 4, we need more money in loans than the school’s “cost of attendance”. Does anyone give uncertified student loans anymore, or have they pretty much been done away with? I haven’t been able to find any current information anywhere.

  15. anonymous says:

    Do you have any student loans that don’t require a cosigner OR credit?

  16. joyce says:

    I actually realized I requested more money than I need for a student loan If i make a payment on the loan within the first 120 days of disbursement is it considered like a “refund” and reduce the principal amount owed on the loan?

  17. Taylor says:

    I’ve received notice that I was approved for my loan and on my school account webpage it shows that the money has been transferred over to my school account however now I’m confused as to how I can apply my loan money to purchase my books. Any help at all would be greatly appreciated. Thanks!!

    • studentloandown says:

      Hello Taylor-We recommend that you contact your school’s Financial Aid Office concerning the purchase of your books with your loan money. They will be able to give you further direction.

  18. Rose says:

    What if I cannot obtain a joint cosigner? Will my application no longer be considered? I called your representatives, and they pulled up my information, but I still needed a joint cosigner.

    • studentloandown says:

      Hey Rose, most student applicants do need a cosigner in order to meet eligibility requirements. If you cannot obtain a cosigner, and do not qualify on your own, we would probably have to decline your application.

  19. Chris says:

    Do you still offer non certified student loans?


    • studentloandown says:

      Hey Chris – Thanks for your interest in our student loan programs. We offer a variety of loan types. Can you please contact us at 1-800-658-3567 or shoot us an email at and click “Contact Us”. From there, we can further discuss our loan programs and application process, to find the options that meet your needs.

  20. John says:

    as of July 2014, does anyone know where I can get uncertified student loan for Grad healthcare professional student?

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