On Tuesday, Wells Fargo unveiled a new Mobile Response Unit in Fort Mill, South Carolina. Mobile Response Unit is a multi-functional, 75-ft. heavy-duty commercial vehicle created to assist customers impacted by a disaster.
Wells Fargo is a leading employer in the Carolinas (PDF) and the nation’s top home lender. Wells Fargo Home Mortgage servicing has a large presence in Charlotte and in Fort Mill; currently, the southeastern US is in the midst of hurricane season. With its new Mobile Response Unit, Wells Fargo will be able to respond even quicker than in the past.
The Mobile Response Unit is built on a semi-trailer truck, can be powered by self-contained generators, has private offices, computers cellular data feed with satellite backup, and even a kitchen and bathroom. With the Mobile Response Unit, Wells Fargo can mobilize to a disaster’s location in just a few days.
The decision to build the Mobile Response Unit was made after Wells Fargo responded to hundreds of customers who had homes damaged by disasters such as Hurricane Sandy, Oklahoma tornadoes and Colorado wildfires. In each instance, Wells Fargo mobilized to provide in-person mortgage assistance, insurance claim check processing, and tips to start the repair and recovery process.
Disaster preparedness is critical
Guided by History began eight years ago as a disaster preparedness blog. Over the years, we have returned frequently to that message. Only a couple days before the Mobile Response Unit was introduced, a 6.0 earthquake shook northern California.
During the unveiling ceremony in Fort Mill, Wells Fargo officials cautioned just how important it is for people to get as much prepared as they can before a disaster:
- Make certain you are appropriately insured and understand your homeowners policy
- Create an emergency kit with items such as water, canned goods, first-aid supplies, flashlight, batteries, radio and other items. Kits may also be available through your local American Red Cross chapter.
- Safely store in water tight containers copies of your most important documents including: Loan, insurance policies, bank accounts, tax documents, wills, passports, birth and marriage certificates and photographs.
Wells Fargo enlisted SPEVCO, Inc. to help construct the Mobile Response Unit, to be based in the greater Winston-Salem area. It took more than 4,500 work hours to construct the Mobile Response Unit.